Ancestry Discontinues Family Tree Maker TreeSync

We’ve just received the following in an announcement from Ancestry:

Last year, we announced the purchase of Family Tree Maker desktop software by Software MacKiev and because we wanted to make the transition to a new owner as smooth as possible, we committed at least a year of customer and product support. The goal has always been to maintain the capability to share your family tree data between files on your computer with your personal Ancestry online trees. We’ve been hard at work co-developing a new Ancestry gateway with Software MacKiev to use in their Family Tree Maker 2017, which will be available soon. We believe Software MacKiev continues to deliver the best value to users of Family Tree Maker with their focus and expertise in software solutions.

What you should know:

  • TreeSync will be replaced by Software MacKiev’s FamilySync™. In the new FamilySync, Ancestry’s search, merge, and Ancestry hints will all work as they do now for users who sync with their Ancestry trees and you can also look forward to more exciting new improvements.
  • FamilySync will be available only in Software MacKiev’s Family Tree Maker 2017 edition, which will be released on March 31, 2017.

The upgrade is free for all users who purchased a copy of a MacKiev Family Tree Maker edition since March 1, 2016. Those with previous Ancestry editions, or who got a free copy of Family Tree Maker 2014.1 or Mac 3.1, are eligible for discounted upgrades. The pre-order upgrade is US$29.95 for those who sign up for Software MacKiev’s mailing list before March 29 and the upgrade will continue to be a discounted price (US$39.95) for a limited time after March 29.

  • Between Wednesday, March 29 and Friday, March 31, there will be a short period where syncing functionality may be interrupted as Software MacKiev rolls out their new syncing technology.
  • As of March 29, 2017, Ancestry will no longer be supporting TreeSync, given the introduction of Software MacKiev’s FamilySync™. Software MacKiev will continue to handle all related customer questions for Family Tree Maker. Visit Software MacKiev’s Family Tree Maker Support Center at if you have questions.

For additional information, news and discounted upgrade offers for Family Tree Maker,

5 thoughts on “Ancestry Discontinues Family Tree Maker TreeSync

  1. Michele HATCHMAN says:

    I have family tree maker 2014′ I was told that I could stay with what I have already and it would not be affected now you put out this about MacKiev’s, I worried if I change over errors will go cur and my private tree that is not registered online will somehow end up online.

  2. Hi Michele, if you’d like to email your phone number to me at, I’m more than happy to give you a call, and explain it all to you.

  3. Robert Dowling says:

    I bought 2014 and have been a member since so I could sync, now I can not use to back up on my computer. If you buy something you expect to use it.

    Not happy, will now look at pulling pin.

  4. I am digger says:

    Why do I have to find this out from a news article and not a direct communication from MacKiev or I subscribed to MacKiev newsletter.

  5. judy richards says:

    I first purchased FTM 2012 from Ancestry and have the discs. It stopped working and Ancestry would have nothing to do with it. I then purchased 2014 from MacKiev and I have the discs. It has now stopped syncing with Ancestry. I have tried to fix this and nothing works. Can you help?

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