Vintage-TelephoneThere is no disputing that Ancestry is the world’s largest commercial genealogy company. It’s a name that even non-genealogists know.

The multi-country company offers US, UK, Canada and Australian sites, not to mention a number of non-English language versions.

Ancestry is a subscription based one that offers access to billions of records. And aside from that, they are the owners of the world’s most popular genealogy software program, Family Tree Maker.

As you can imagine being the biggest also tends to attract its share of queries and complaints.

Ancestry do offer customer support for queries relating to your Ancestry subscription, including if you wish to cancel it, change to a different level, help activating your free subscription or even query a past subscription login details. They can help with all of that.

They can also help users of Family Tree Maker with technical queries. So if you are having problems installing the program, transferring files from an earlier version, or problems with a recent update, give their tech support team a call, and they can talk you through it step-by-step.

But how do I get in contact with Ancestry? Well here you go. They do have their contact details on their website, but to make it easier for you I have put these details below.

1800 251 838
Mon-Fri 9am-8pm AEST
Sat 9am-4pm AEST

0800 442 100
Mon-Fri 11am-10pm NZST
Sat-Sun 11am-6pm NZST

0800 404 9723
Mon-Fri 9am-10pm ET
Sat-Sun 9am-8pm ET

1800 303 664
Mon-Fri 9am-10pm ET
Sat-Sun 9am-8pm ET

1800 958 9073
Mon-Fri 9am-11pm ET
Sat-Sun 9am-11pm ET*
*(Ancestry do not offer French support on weekends)

1800 ANCESTRY (1800 262 3787)
Mon-Fri 9am-11pm ET
Sat-Sun 9am-11pm ET