Do you have a question about a MyHeritage subscription, Family Tree Builder, or their DNA test and need to get in touch with the MyHeritage customer support team?
This truly international company offers support around the globe (24 hour support in some countries), and all numbers are free call. They aim to provide you with comprehensive, personal assistance, so you can make the most of MyHeritage, and their team of representatives provides support in 19 languages.
But how do I get in contact with MyHeritage? Well here you go. They do have their contact details on their website, but to make it easier for you I have put these details below.
| COUNTRY | PHONE NUMBER | HOURS OF OPERATION |
|---|---|---|
| Australia | (+61) 1800 731 768 | We provide 24/7 support |
| Austria | (+43) 800 80 2582 | Sun–Thu, 08:00 – 21:00 CET & Fri 08:00 – 15:00 CET |
| Belgium | (+32) 800 26 102 | Sun–Thu, 08:00 – 21:00 CET & Fri 08:00 – 15:00 CET |
| Brazil | (+55) 08 00878 2500 | Sun–Thu, 05:00 – 19:00 BRST & Fri 05:00 – 12:00 BRST |
| Canada | 1 844 921 2230 | We provide 24/7 support |
| Denmark | (+45) 808 201 32 | Sun–Thu, 08:00 – 21:00 CET & Fri 08:00 – 15:00 CET |
| Finland | (+358) 800102172 | Sun–Thu, 09:00 – 22:00 EEST & Fri 09:00 – 16:00 EEST |
| France | (+33) 08050 800 98 | Sun–Thu, 08:00 – 21:00 CET & Fri 08:00 – 15:00 CET |
| Germany | (+49) 0800 589 3922 | Sun–Thu, 08:00 – 21:00 CET & Fri 08:00 – 15:00 CET |
| Ireland | (+353) 1800 817 330 | We provide 24/7 support |
| Israel | (+972) 1801 2222 99 | Sun–Thu, 09:00 – 22:00 IST & Fri 09:00 – 16:00 IST |
| Netherlands | (+31) 0800 24 00013 | Sun–Thu, 08:00 – 21:00 CET & Fri 08:00 – 15:00 CET |
| New Zealand | (+64) 0800 995 069 | We provide 24/7 support |
| Norway | (+47) 800 24 741 | Sun–Thu, 08:00 – 21:00 CET & Fri 08:00 – 15:00 CET |
| South Africa | (+27) 0800 980 785 | We provide 24/7 support |
| Spain | (+34) 900 838 969 | Sun–Thu, 08:00 – 21:00 CET & Fri 08:00 – 15:00 CET |
| Sweden | (+46) 020 889 289 | Sun–Thu, 08:00 – 21:00 CET & Fri 08:00 – 15:00 CET |
| USA | 1-800-MYHERITAGE (1-800-987-9000) | We provide 24/7 support |
| United Kingdom | (+44) 080 0098 8125 | We provide 24/7 support |
| Other locations | +1 385 313 9758 * | Sun–Thu, 07:00 – 20:00 GMT & Fri 07:00 – 14:00 GMT *Charges may apply, check with your network provider for details |
I have transferred my trees from Ancestry which is private there but now on My Heritage all my living family members details have been made public. How do I make my living members private? Otherwise I will have to remove my trees.
My myHeritage account just suddenly disappeared. Couldn’t log in via website or app. Tried the forgot password feature which sent me an email that just links to the main page. There’s no email contact for support only phone numbers. Which international customer would waste money calling hem I wonder. I spent a lot of time building my family tree, now it’s just GONE.
I’ve identified an important error in my family’s history while conducting a Google search recently. I tried to contact your office in Australia by phone but as I don’t have an account, I’m not able to proceed to a customer support officer. I tried emailing without success (undeliverable). I don’t wish to start a new free trial account, as I’m required to submit credit card details and there are quite a few negative comments relating to this. Is anybody able to assist me to delete the entry or advise who the entry was submitted by please?
I have changed my email address & phone number but My heritage is sending authentication code to old phone number I have tried to get into my account but the page with my account won’t come up so I can do it , It won’t recognise me in the tree as it is my old email address ?? so how do I fix it . If you want people to buy the Premium then you need to help people so they know that you are prepared to help
Just like to inform you that my DNA pack was posted last Wednesday t 4-30 on Ron Wingham at rocketron349.gmail.com could not find an email address cheers
Can someone help me? I set up an account with My Heritage years ago and I have been inactive on it for about the last 3-4 years. Today, I tried to log in. I used the email address that I used to set up the account. The thing is, that email is no longer. When I tried to log in, it said that my password expired and they sent instructions how to reset it to my email address…that doesn’t exist. So I tried calling them. But you can’t get past the answering machine because you need to give them your account number…which you can only get if you log in…which I can’t do. There is no email address. I have absolutely no way of contacting them. Any ideas??
I renewed my heritage subscription within the last week but am locked out and being asked to upgrade my account.
i have done a dna samples no mnwjr 647 and mnd7484a have heard nothing so far. Can you please confirm that you have received these tests and have tried to send the results back to me or you are still working on them.
My DNA results completely ignored that my Mothers side all originated from England, Scotland and Ireland over many generations. I would like to ask why my results show 0% for all these countries when this is the case, but cannot find a way to contact them directly, scam??
Leigh, the phone numbers to contact MyHeritage are in the article above. Call them, and tell them on your concerns about your DNA test. But I assure you the company isn’t a scam.
I can’t make an o/s phone call so I need an email address.
I’ve tried replying to their email notifications but keep getting delivery failures.
Lorraine, you don’t need to make an overseas call. Just use the phone number that’s relevant for your country.
Please cancel my membership that I don’t wish to have. This had been set up in error. Please cancel any charges
There seems to be a problem with the UK contact number +44800 00988125 – Is there an alternative number?
Can’t find any trace of my dna kit having reached lab. Posted it myself 19th June. Why is there no email addresss. It looks very suspicious to me.
I am still waiting for my DNA kit.It has been over a month.
Good day. That is a mistake. I didn’t want to pay for Premium MyHerritage for a whole year! I only wanted to pay for MyHerritage for 1 month, it was cca 8-9 eur. I used a program just for coloring black and white photos. Many people on these photos have deformed faces, especially eyes and teeth. Color of a human skin was often grey or green. I can’t use these photos. I ask you to send me my money back. I am only willing to pay for 1 month of use. I believe you will understand. Thank you. Maria Sabova
PS: I wrote you the same e-mail: July 18, 2020 3:40 PM (UTC+03:00). Sarah from My Herritage answerd me that you will give me my money back. Never happend! Are you a serious company or just online-thieves? It was 119,4 eur!
Sarah (MyHeritage)July 19, 2020 9:29 AM (UTC+03:00)Dear Maria,
Thank you for contacting us. My name is Sarah, and I’d be happy to assist you.
Per your request, I have issued a full refund for your subscription and you should expect to see the amount appear in your bank account within the next couple of business days. Please note, in some cases it might take up to 7-10 business days, depending on how fast your bank processes the transaction.
I hope to connect with you again in the near future.
Kind regards,SarahMyHeritage Support Team
I am trying to send a follow up email with attachments for one of your support team called Mike, it keeps coming back as failed even though I’m using his email as the return address . This has attachments for a refund run about, before long long it’s going to be forgotten as an out of date even though I’m posting within the time parameters.