You may have noticed that we have a brand new website over at www.gould.com.au. If you haven’t been there recently, please go check it out and have a look. Along with our new website comes a few changes and there’s a few things that we wanted to make mention of here.
For those of you who have ordered on our previous Gould Genealogy website, we have transferred your name and email, but for security reasons did not transfer your password, so you will need to reset this. You can find step-by-step instructions on how to do that here. And just so you’re aware, your past order history has also not been transferred. While you can order online without needing to set-up an account, there are benefits for doing so. If you create an account you can checkout faster, it allows you to save multiple shipping addresses, you can access your order history, track current orders and save items to your wish list.
UPDATE 11/2016: We found many people had problems resetting their password, so to make it easier we have now deleted any un-updated accounts. So if you had an account with up before, you simply now need to go to the top bar, and click on the “Create An Account” button and create a new account.
2. Searching and Browsing
Searching and browsing on our new website should be a whole lot easier as we’ve streamlined our categories. For searching you can type a keyword, title or code in the search box, and titles will come up as you type. If you type “Ireland” (without quotes) in the search box, it shows 5 titles in a dropdown list, and then gives you a link to “View All Results”. If you click on the “View All Results” link any product that has Ireland in the title or description will come up. Obviously this is going to give you hundreds of results, so that’s where this screen allows you to narrow down your search by using the Advanced Search.
A new feature of our website is the additon of a currency converter (up the very top). Currently it allows for Australia dollars, New Zealand dollars, Euros, GB pound, and US dollars. The other currencies are a guide only – but a fairly good guide to what you will be finally charged. Items are charged in Australian dollars.
We still offer the same methods of payment: Bank Deposit, Credit Card (Visa or Mastercard), PayPal, Phone or Mail credit card details, Cheque or Money order by mail, Purchase Order Number (for organisations), or Pay in Store if you wish to order online and collect from our store.
To coincide with our new website we’ve introduced some great postage rates for delivery in Australia. We now have a “small parcel” rate which means that an order for a small book, single CD, or other small items will now be at a cheaper rate of $6.95 per order. Orders over $200 will now be sent freight free, and our standard postage rate has increased by $1 to $9.95 – our first increase for several years. Express Post is still available as an option, and as it is no longer a fixed rate but based on weight, depending on what you order, it is quite often going to be cheaper than what we offered previously.
6. Gift Certificates
We’re moving with the times, and now for the first time we can offer you online Gift Certificates. So for those ‘hard-to-buy-for’ people, you can now get purchase an instant gift certificate which is emailed to the your friend or relative. There are no set value amounts for these, so you simply ‘buy’ the amount you wish to spend.
If you like to see all the titles we list from a particular publisher you can. Once you’re on a title you will see that we list the Publisher (on the right hand side, just below the title), if you click on that link, all titles we list from that Publisher are shown. Also we now have a ‘Brands’ list – a listing of all the Publishers we deal with. You can find this on the bottom on our homepage under Top Brands > View All Brands.