Now You Can Call on Weekends

How many times have you had a problem while using the website and it just happens to be in the evening or on a weekend, which does seem to be the prime time for when people do their research? Well now you can call them then, as they have just extended their weekday customer service hours, and have added the weekend as well.

The following is an announcement made by

“We want to help you discover more about your family’s past. So we’re increasing the hours our expert advisers are available to take your calls.

Our helpline will now be open 7 days a week. We’ve also recently extended the hours we’re available during the week, so now we will be on-hand to help with your family history or account queries (Aus EST)

Monday to Friday, 9.00am to 8.00pm
Saturday and Sunday, 9.00am to 4.00pm

To speak to us about anything to do with tracing your family, or just get advice on how to use the site.”

You can contact at:
1800 251 838 (toll free from Australia)
0800 442 100 (toll free from New Zealand)
or email

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3 thoughts on “Now You Can Call on Weekends

  1. Rosemary Galowa Duwaba says:

    I would like to know more about my family tree and my Genealogy History

  2. Rosemary+Galowa+Duwaba says:

    I am from Papua New Guinea and want to know about my family History

  3. Rosemary, welcome to the wonderful journey that researching your family history will take you on.

    The first thing everyone needs to do is to write down all the information you currently know about as many family members as you know (full names, date and place or birth, date and place of marriage, date and place of death, children as so on).

    From there the next step is to talk to living relatives and get further information from them, to help fill in the blanks that you can’t.

    Then look for any paperwork, documents, old letters, cards, certificates etc. that also help to verify people and relationships.

    After that then it’s a case of learning about the what records exist, and where to find them. So finding out what archives are around is the next step.

    I’m no expert on PNG research, but there are some sites that I can suggest that should give you further informatioh.
    FamilySearch has lots of background information, and while it seems that they don’t have many PNG records on their website yet, keep an eye on it. As they add millions more each month.
    Cyndis List is a website of websites. So from her website you will find links to many others, some of which might be of use.
    The Ancestry Message Board is a good place to put queries out there. And as these are people who are also serching for family in PNG, its a good place to ask the query.

    I wish you well with your research.

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