How many times have you had a problem while using the website and it just happens to be in the evening or on a weekend, which does seem to be the prime time for when people do their research? Well now you can call them then, as they have just extended their weekday customer service hours, and have added the weekend as well.

The following is an announcement made by

“We want to help you discover more about your family’s past. So we’re increasing the hours our expert advisers are available to take your calls.

Our helpline will now be open 7 days a week. We’ve also recently extended the hours we’re available during the week, so now we will be on-hand to help with your family history or account queries (Aus EST)

Monday to Friday, 9.00am to 8.00pm
Saturday and Sunday, 9.00am to 4.00pm

To speak to us about anything to do with tracing your family, or just get advice on how to use the site.”

You can contact at:
1800 251 838 (toll free from Australia)
0800 442 100 (toll free from New Zealand)
or email