How Do I Contact Ancestry?

Vintage-TelephoneThere is no disputing that Ancestry is the world’s largest commercial genealogy company. It’s a name that even non-genealogists know.

The multi-country company offers US, UK, Canada and Australian sites, not to mention a number of non-English language versions.

Ancestry is a subscription based one that offers access to billions of records. And aside from that, they are the owners of the world’s most popular genealogy software program, Family Tree Maker.

As you can imagine being the biggest also tends to attract its share of queries and complaints.

Ancestry do offer customer support for queries relating to your Ancestry subscription, including if you wish to cancel it, change to a different level, help activating your free subscription or even query a past subscription login details. They can help with all of that.

They can also help users of Family Tree Maker with technical queries. So if you are having problems installing the program, transferring files from an earlier version, or problems with a recent update, give their tech support team a call, and they can talk you through it step-by-step.

But how do I get in contact with Ancestry? Well here you go. They do have their contact details on their website, but to make it easier for you I have put these details below.

AUSTRALIA
1800 251 838
support@ancestry.com.au
Mon-Fri 9am-8pm AEST
Sat 9am-4pm AEST

NEW ZEALAND
0800 442 100
support@ancestry.com.au
Mon-Fri 11am-10pm NZST
Sat-Sun 11am-6pm NZST

UNITED KINGDOM
0800 404 9723
support@ancestry.co.uk
Mon-Fri 9am-10pm ET
Sat-Sun 9am-8pm ET

IRELAND
1800 303 664
support@ancestry.co.uk
Mon-Fri 9am-10pm ET
Sat-Sun 9am-8pm ET

CANADA
1800 958 9073
support@ancestry.ca
Mon-Fri 9am-11pm ET
Sat-Sun 9am-11pm ET*
*(Ancestry do not offer French support on weekends)

UNITED STATES
1800 ANCESTRY (1800 262 3787)
support@ancestry.com
Mon-Fri 9am-11pm ET
Sat-Sun 9am-11pm ET

10 thoughts on “How Do I Contact Ancestry?

  1. I have Windows 7- 64 bit and use FTM 2011.

    I have just bought FTM 2014 (version 22.0.0.1207, product code 056078F00) which only installs if I bypass the update. The syncing features demand the update be loaded. The update refuses to install or download from the web.

    I uninstalled and reinstalled with virus and firewall disconnected. Still no luck! Tried repair function but data download from web failed. uninstalled again this time using Revo uninstall which claims to remove all traces of lingering files and also uninstalled FTM 2011.

    Reinstalled FTM 2014, still failed to update. So bypassed update panel and tried updating from inside FTM 2014 but same errors recur. The 64 bit update patch from web seems to be one and same update. Still no luck.

    All my RT Patch error notices are as follows and in order of my attempts.

    Failure opening New File: C\Program Files\Family Tree Maker 2014\

    RTA23370, RTA67870, RTA06170, RTA48860, RTA00190, RTB00570, RTA86980.

    I have been using Family Tree Maker models through the various updates since 1995 and successfully steered them through all the various Window versions.

    FTM 2014 was bought for its syncing feature but the necessary update warns that all syncing functions would be at risk if not installed.

    Please advise what steps to take to rectify this problem, otherwise I have no option but to return the product for a full refund.

    Thank you in anticipation

    Tom Burnard

  2. Nancy Goodwin says:

    I noticed on my checking account that there is a pending recurring payment of $99.00. This needs to be be credited to my account. Please advise.

  3. Hi Nancy, You will need to get in touch with Ancestry by phone or email rather than by leaving a message on our blog, as we are not Ancestry. (See the details on this blog post for the contact details for your own country).

  4. Mrs Patricia Steggles says:

    I cancelled my subscription on 26th September 2016, I paid £27.03 to do so,why are you still taking payment from my account???

  5. Hi Patricia, you will need to get in touch with Ancestry directly by phone or email, rather than writing to us. They will be able to help you out.

  6. whats the email for Ancestry?

  7. Hi Mya, The email for Ancestry (depending on which country you’re emailing) is: support@ancestry.com (for US), support@ancestry.com.au (Aus & NZ), support@ancestry.co.uk (Eng & Ire), support@ancestry.ca (Canada).

  8. AUDREY NUGENT says:

    I AM NOT HAPPY, WITH ANCESTRY. YOU CANOT GET ANYONE TO ANSWER PHONE. I THINK IT ISA RIP OFF.

  9. I have been having problems with Ancestry for a week. It will not download information. It keeps saying recover web page. This is very time consuming and I am very disappointed. I already notified ancestry and it has not been fixed. They have not contacted me.

  10. ELAYNE DAY says:
    LivingDNA

    i SENT IN AN aNCESTRY dna TEST LAST fEBRUARY (2017) AND HAVE RECEIVED NO INFORMATION.
    i EVEN SENT A REGISTERED LETTER AND IT WAS SENT BACK.

    help

Leave a Reply

Your email address will not be published. Required fields are marked *