Comments on: Family Tree Maker 2010 Patch Update for Vista and Windows 7

By: m edmunds

m edmunds — Mon, 09 Jan 2012 18:21:25 +0000

I have the same problem as anne bonner. When I run an ahentafel, I get strange splices. I might have a 17th century ancestor whose parents are showing as living in the 12th century. When I go to either the child or parents to detach them, they are not there in the list to detach. But when you are in the child’s window, you can see the misplaced parents in the window. No way to break the connection. I also have a large tree and have come across many cases of this. It makes the ahentafel feature just about useless.

By: Alona Tester

Alona Tester — Tue, 29 Nov 2011 04:36:01 +0000

Roger if you’re still having trouble can I suggest you contact Ancestry’s tech support: http://www.gouldgenealogy.com/2011/06/now-you-can-call-ancestry-com-au-on-weekends/

By: Roger Elliott

Roger Elliott — Sat, 26 Nov 2011 23:54:39 +0000

WILL NOT LOAD! FTM 2010….. What is the point of not making a patch for this this program? I’ve been a user of these produces for years..this is a piece of junk!

When can we expect a patch….You want your money ….for this product but won’t repair it!

By: Jeff

Jeff — Thu, 28 Jul 2011 03:44:02 +0000

I installed FTM 2010 under Win 7 and had the same experience as noted above. The Install window sat and sat, but I just waited and it finished. Am now updating the software as recommended by the program. We’ll see what comes next.

By: Peggy

Peggy — Wed, 15 Jun 2011 15:45:58 +0000

FTM quit working on win7 64bit system, searched for solution, installed update to version 207, was able to open FTM only to find all my trees are GONE!
I had info that wasn’t published yet, does FTM save the trees somewhere or am I just out of luck?

By: aviriv

aviriv — Mon, 13 Jun 2011 13:32:52 +0000

Hello every one.
I am sorry for late reply but i just got in and saw your writtings and questions.
May be you found the answers by now but if not i will try help you.
There is an adding for FTM 2006 to make it work on win7.
It is called “Family Tree Maker2010.rar”
and there is also a key but it says it was valid only till 12.2010 it is called ” family tree maker 2010 serial [keys valid till 12.2010].rar”
I dont know how to transfer it to you but if you send me you email i will try by email.
Avi

By: K. V. Hooper

K. V. Hooper — Tue, 31 May 2011 14:14:15 +0000

I am rinning Win 7 and have no luck installing FTM 2010. I see that I am not the only one. When I insert the disk in my CD drive, I get the FTM banner and white box which says that it is preparing my Install Shield…please wait. A green bar goes about 3/4 the way across this box and another starts and the installation process stops! I have copied the files from the CD to my desktop and tried running it from there and got the same results. I have tried running it with my anti-virus shut off and with everything in my tray shut down, except my internet server. It still will not install. I have FTM Ver 5 and I installed it without any problem. I installed My Heritage without any problem.

I gave the CD to my son and he installed it on his Win 7 computer. I also gave it to my brother and he installed it on his Win 7 computer.

I know nothing about computers other than how to follow instructions. I can do that, along with power up and power down. So, I need hep desperately.

By: Alona Tester

Alona Tester — Mon, 18 Apr 2011 04:15:44 +0000

John, thanks for your inquiry. I take it since you’ve ended up on our blog post about FTM 2010, that you do have FTM 2010, and it is this that’s not working on your Win 7 computer.

If it is a version earlier tham FTM 2008, no it will not work on Win 7 anyway, so you would need to upgrade.

Back to presuming its 2010, if you go to the FTM website which mentions this patch update (click here to get to this page http://bit.ly/fWg0BZ ), it shows you screen by screen on what to do.

If this doesn’t work, either write to or phone Ancestry support.
If you are in Australia the number to call is 1800 251 838 Mon-Fri.

By: John Kirby

John Kirby — Thu, 14 Apr 2011 10:52:03 +0000

How can I download this patch to bring my family tree into windows 7 -from windows xp?

By: John Kirby

John Kirby — Thu, 14 Apr 2011 10:45:49 +0000

I recently bought a lap-top with windows 7. Before, I had a a console
computer with Windows XP -I had no problems with it. now -I can’t even download my Family Tree only the title of the file.

I need to send a copy of this file via E-mail but I get a message Windws can’t find this E-mail address, and yet I am regularly sending
to this address in normal E-mails. Why is Windows 7 so stupid!?

By: Tim

Tim — Mon, 21 Feb 2011 16:17:25 +0000

I am staring at a copy of FTM 2010 that has yet to be installed on either of my PCs with WIN 7, 64-bit operating systems. All suggested remedies have been applied, without success.

Do the FTM developers understand the nature of the installation issue?

Do the FTM developers have a definitive solution to the problem? Will they share it with us?

Does this problem persist with FTM 2011? If not, what changed in the 2011 version that rectified the problem?

Regards,
Tim

By: Alona Tester

Alona Tester — Sat, 01 Jan 2011 01:17:23 +0000

Hi Catherine,

It’ll be easier if you contact me directly by phone or email, as I may be able to help you, but do need more details, such as what version of FTM are you currently trying to install on your Vista computer?

And also is it coming up with any error messages? If so, what and at what stage of the install?

Also can you locate any of your original .FTW files on your computer?

I’ll be back at work as of Tues 4th Jan, so you’re welcome to phone or email if you wish. I’ll be happy to help if I can.

phone: (08) 8396 1110
email: alona@gould.com.au

Thanks,
Alona
Gould Genealogy

By: Catharine Birchard

Catharine Birchard — Fri, 31 Dec 2010 13:08:45 +0000

I purchased an FTM update about 7 months ago to use with the Windows Vista operating system. I have had no success with it. I had my files back up, but it does not want to access them or had destroyed my files attempting this.

Who can help me decide where to go from here?

I dare not do anything more until I can get some assistance.

Thank you.
cb

By: Alona Tester

Alona Tester — Wed, 15 Dec 2010 00:28:17 +0000

Hi Gloria, If you’re having problems with update, I suggest you get in touch with FTM’s Tech Support people: http://www.familytreemaker.com/Pages/Support/Contact.aspx

By: Gloria Beek

Gloria Beek — Mon, 13 Dec 2010 17:51:14 +0000

How do you get the windows 7 to accept the patch 19.0.0.207
My administration is not accepting it.

By: avi riv

avi riv — Thu, 09 Dec 2010 13:39:57 +0000

Hi Alona
If i am not wrong we live in same country and having same problem with Family Tree Maker.
Mine is ver 2006 and worked all right on xp but now i have win7 and it don’t fit.
Can you pls addvise me if you found a solution to it ?
Thanking you in addvance.
If it is not too much to ask i would live to receive your reply to my email which is aviriv@gmail.com.
Thank you.
Avi

By: Norris Ward

Norris Ward — Wed, 03 Nov 2010 18:08:19 +0000

Tried to install FTM on Windows 7 desktop Dell machine that is one year old. No success. Installed program with no problem on Vista Dell laptop that is almost two years old. I’ve tried all of their suggestions for the Windows 7 trouble shooting to no avail. I need the program on my Windows 7 desktop. Next step is to call their help line, but will not have a computer technician come to fix my machine. If the software don’t work out of the box, it is not “my problem”. Also, they are already advertising a new offer for the software that has a photo editing disc for a few dollars more. Maybe this is the real FTM 2011 product and not the one that I received?

By: Rosemary Jones

Rosemary Jones — Tue, 05 Oct 2010 20:55:24 +0000

FTM won’t run from a thumb drive. You will have to have FTM installed on whichever computer you wish to use. Nothing to stop you putting the data and media files on a thumb drive however.

By: Robin E Farris

Robin E Farris — Tue, 05 Oct 2010 19:55:43 +0000

I want to be able to save my FTM 2010 to a thumbnail drive and then take it with me and view it on other computers.
In earlier versions, I was able to do this with read-only capability. I can’t seem to do this with FTM 2010.
What’s wrong?

By: graham

graham — Tue, 28 Sep 2010 10:57:04 +0000

I too had the same problem with FTM 2010 – it took about 5 minutes to get past the Arch de Triumphe, then all went OK.

By: Anne Bonner

Anne Bonner — Sun, 12 Sep 2010 09:06:46 +0000

I hvae no trouble running FTM on Win 7, but as I am looking trough the information that I importedfrom PAF I am noticing that wrong parents are attached to some sildren. Have only found two so far but have heaps of people ontheir. Any ideas on why this happened and will I have to import the PAF GEDCOM again please?

By: william davis

william davis — Mon, 06 Sep 2010 00:05:58 +0000

I have had no success installing ftm2010 to a new computer with Windows 7. Why in the world would ancestry create such a stupidity.

By: MPFHS_187

MPFHS_187 — Mon, 09 Aug 2010 08:37:39 +0000

Has anyone checked in Windows Explorer to see if the required folder has been made ?, a friend of mine has window 7 & FTW 2010 working without any issues.

Could possibly meet @ a Local Library / Local Family History Society to assist further ?

By: Duke Nash

Duke Nash — Thu, 05 Aug 2010 23:12:34 +0000

Having same problem on a brand new, i5 intel core processor machine – system appears to stall on the arch de triomphe.jpg …taking the advice posted here and just letting it “do its thing”. We’ll see. Very disappointed in this program – and I am a new user. I am not convinced I will become a experienced user, especially since I can’t get the program to load. And did I mention that I”m a computer geek that runs a computer consulting business!??? Very frustrating, indeed. FTM – you all need to straighten out this problem. My first task tomorrow will be a call to BestBuy to alert them to this problem. My second task will be to post this information on my blog, complete with a link to this board – so that other buyers will be aware of this issue. I should have checked closer before purchasing.

By: Terry Dean

Terry Dean — Thu, 05 Aug 2010 09:41:59 +0000

I’m having the same problem with the installation hanging on the Backgrounds\Arch de Triomphe.jpg problem. Will let it run for a few more minutes to see what happens. But this is a pretty shonky piece of software if its doing this.