Ancestry has just released a Patch Update for Family Tree Maker Version 2010 for computers using Windows Vista or Windows 7.
Clicking here will take you to Family Tree Maker’s Knowledge Base website with instructions and the patch. This update is free, and it will bring the Product Version to 19.0.0.207.
I appreciate the information on the Family Tree Maker patch that you have noted on your site, but my problem is I cannot get Family Tree Maker 2010 essentials to install on my Windows 7.0. What are the issues there. I have had several different error messages. It continues to hang up on a box that says C:\…\Family Tree Maker 2010\Backgrounds\Arch de Triomphe.jpg.
Stops dead and will go no further. I’ve had two copies of the program and both did the same thing.
Betty Burdan
Hi Betty,
I’m sorry to hear that you’re having issues with FTM. From a quick look on the Family Tree Message Board you are not the only one who has had this problem.
http://boards.ancestry.com.au/thread.aspx?mv=flat&m=5566&p=topics.software.famtreemaker
I would suggest reading through the queries, and responses, and if you still can’t make any sense of it, write to the message board directly explaining your errors and at what stage of the installation they occur, and someone on there should be able the help you.
It’s also worthwhile to try to install the software on a friend or relatives computer to narrow down if it is an error with the software, or the machine. From what I read on the message boards, you may have to change some settings on your computer, and then it should install correctly.
It’s sad that new versions of FTM get released and fail to work with current versions of Windows. I had several earlier versions that worked well until Vista arrived. I purchased a new laptop with Vista after it was on the market for over a year. I figured most of the bugs would be worked out by then. Shortly thereafter, I decided to upgrade FTM to work with my new system. What a disaster – it never worked. I was shocked when I called FTM tech support and they already had a pre-recorded message with a dedicated number for Vista-related issues. After endless hours of uninstalling and reinsalling and dealing with tech support, I decided to return the product. I returned the CD, never to hear from them again. No refund – no response and a lesson learned.
I just bought a new PC with Windows 7 and was briefly considering purchasing a new version of FTM. After reading the comments from dissatisfied users, I decided against it. Why buy any product with the expectation that you will have to go to message boards to figure out how to get it to work.
Thanks for your comments Gary, it is appreciated, and I hope you have a better experience with another program.
To Betty .. I was having the same problem.. be patient and wait .. almost 7 minutes i waited then all of a sudden it started going.. the ‘Arch’ screen stays on seems like forever!
Now the problem i’m having is that i can’t seem to find out how to directly update my homepage like we did in family tree maker 16 ?? Is this even an option still or do i have to export gedcoms and do it manually ?
Thx
Nik
Same problem with the 2010 installation stalling at that screen where it looks like it is trying to install the Backgrounds\Arch de Triomphe.jpg
After waiting 10 minutes on this superfast brand new machine Windows 7 Pro you finally have to eject the disk to get it stopped. Error 1330A:Core_A-1cab has invalid digital signature and may be corrupt. (Sounds like the trouble when Vista first came out with FTM) HELP
I, too, just waited it out and it eventually proceeded past Arch de Triomphe. Looong wait though.
I’m having the same problem with the installation hanging on the Backgrounds\Arch de Triomphe.jpg problem. Will let it run for a few more minutes to see what happens. But this is a pretty shonky piece of software if its doing this.
Having same problem on a brand new, i5 intel core processor machine – system appears to stall on the arch de triomphe.jpg …taking the advice posted here and just letting it “do its thing”. We’ll see. Very disappointed in this program – and I am a new user. I am not convinced I will become a experienced user, especially since I can’t get the program to load. And did I mention that I”m a computer geek that runs a computer consulting business!??? Very frustrating, indeed. FTM – you all need to straighten out this problem. My first task tomorrow will be a call to BestBuy to alert them to this problem. My second task will be to post this information on my blog, complete with a link to this board – so that other buyers will be aware of this issue. I should have checked closer before purchasing.
Has anyone checked in Windows Explorer to see if the required folder has been made ?, a friend of mine has window 7 & FTW 2010 working without any issues.
Could possibly meet @ a Local Library / Local Family History Society to assist further ?
I have had no success installing ftm2010 to a new computer with Windows 7. Why in the world would ancestry create such a stupidity.